Most purchases are protected by the Distance Selling Regulations. These regulationas are for the buyes benifit which allow you the buyer to cancel the purchase within 14 working days (often referred to as the "cooling off" period). The Buyer will have to pay for the cost to return the purchased item. Any items new and sealed or any consumable items are not covered by this. Any item that has been used and will require software to be re-installed or to be reset will or not returned in the state it was received will be subject to a re stocking fee. ( The fee depends on the item to be returned. please check before returning). A returns number will be required before returning any product. Any product retruned without an authorised returns number will be rejected. See Warranty and Returns.