Delivery

Packages are generally dispatched within 2/3 days after receipt of payment. Timed deliveries are available at an additional cost.
The goods ordered are sent by overnight couriers or postal services. We will send you tracking details for you to track your item online.
You will be required to sign for your package.
Your delivery can be left with a neighbour; we will require an email by you requesting this service with the full details of the delivery contact.
Contact Name, Full address Landline contact phone number.
We reserve the right not to offer this service
Delivery fees include handling and packing fees as well as postage costs. Delivery fees vary according to total weight and size of the package.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected. Extra Insurance can be provided if requested
In line with our environment policy we may use recycled packaging.
We hope your item arrives safely. If you have any problems or queries please contact our sales team.

Returns Policy
All used items come with a return to base warranty. Any new item may come with the manufacturer’s warranty which will be stated at the time of sale.
If the item you have ordered is defective you must inform us within the warranty period which starts at the time of delivery.

To return any item you must inform us by email within the warranty period. We will issue you with a Returns Number which must be accompanied with the item on return.
No returns will be accepted without prior agreement and a Returns Number.

Short-shipments, DOA (Dead On Arrival) must be reported within 24hrs from delivered time
Returned items must be returned in the original packaging with no signs of damage. Please mark the package with the returns number.

All returns should be carefully packed. You should ensure the package is fully insured and use a recorded-delivery service. Proof of return will be required!

The package MUST be returned within 5 Days of issuing a returns number

The buyer is responsible for all charges relating to the return of any items.

New items are covered by the manufacturer’s warranty and must be dealt with directly by them.

Circuittrade will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Damaged items – Any items damaged in transit must be signed for as unchecked or note DAMAGED. IF THIS NOT DONE YOU MAY NOT BE COVERED FOR TRANSIT INSURANCE

Tel: 020 8641 0719
Email: sales@circuittrade.com

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